Arjan Towing (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our towing and roadside assistance services.

By using our website or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or request our services.

Personal Information

Personal information may include:

• Name

• Email address

• Phone number

• Vehicle location or pickup address

• Vehicle details (make, model, condition)

• Details about your roadside situation or towing request

• Any additional information you provide when submitting a form or contacting us

Non-Personal Information

We may also collect non-identifying information automatically, such as:

• Device and browser type

• IP address

• Pages visited on our website

• Time spent on pages

• General geographic location (approximate)

• Website interaction data such as clicks or form submissions

This information helps us understand how visitors use our website and allows us to improve our services.

2. How We Use Your Information

The information we collect may be used to:

• Respond to towing requests and service inquiries

• Dispatch tow trucks or roadside assistance services

• Communicate with you about your request

• Provide service estimates when applicable

• Improve the functionality and performance of our website

• Maintain internal business records

• Prevent fraud, spam, or misuse of our website

We only collect and use personal information when it is necessary to provide our services or communicate with you.

3. How We Share Your Information

Arjan Towing does not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary with:

• Website hosting and form providers (such as Wix)

• Communication or email service providers

• Drivers, contractors, or service partners assisting with towing services

• Legal or regulatory authorities when required by law

We limit any sharing of information to what is reasonably necessary to provide our services.

4. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to:

• Improve website functionality

• Analyze website traffic and visitor behavior

• Understand how users interact with our website

Cookies are small data files stored on your device.

You can disable cookies through your browser settings if you prefer. However, some parts of the website may not function properly if cookies are disabled.

5. Data Storage & Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Retention of Information

We retain personal information only as long as necessary to:

• Provide towing and roadside assistance services

• Maintain customer and business records

• Comply with legal, accounting, or regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information (when legally permitted)

To make a privacy-related request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to request access, updates, or deletion of your personal information, please contact us:

Arjan Towing
📞 Phone: (613) 700-4654
📍 Service Area: Ottawa and surrounding communities